Term and Conditions

Welcome to Ocean Gear Shop! These Terms and Conditions outline the rules for using our website and purchasing our surf gear. By accessing storesurfboards.com, you agree to these terms. If you’re not ready to ride this wave with us, please don’t use our site.

1. Who We Serve

Ocean Gear Shop caters to water sports enthusiasts worldwide (excluding certain Asian and remote regions). Our products are designed for:

• Surfers seeking quality FCS, FCS II, and Futures fins
• Bodyboarders needing performance gear and accessories
• Wave riders of all levels requiring wetsuits, rash guards, and board protection
• Travelers looking for waterproof cases and transport solutions

2. User Responsibilities

2.1 Account Security

When creating an account, you must:

• Provide accurate information (no wipeouts with fake details)
• Keep login credentials secure
• Notify us immediately of unauthorized account use

2.2 Prohibited Activities

Don’t be that guy who:

• Uses our site for illegal purposes
• Attempts to interfere with site operations
• Copies or resells our content without permission
• Orders products for commercial resale without authorization

3. Products & Services

3.1 Product Descriptions

We strive for accurate descriptions of our:

• Surfboard fins (FCS, FCS II, Futures, longboard/retro)
• Wetsuits (men’s and junior sizes)
• Bodyboards and accessories
• Waterproof cases and surfboard protection gear

Colors may vary slightly due to screen settings. If you’re unsure about fin compatibility or wetsuit sizing, contact us before ordering.

3.2 Non-Returnable Items

For safety and hygiene, we can’t accept returns on:

• Opened surfboard ding repair kits
• Used surf wax
• Personalized/custom items

4. Ordering & Payment

4.1 Order Process

When you place an order:

• You’re making a binding offer to purchase
• We’ll confirm receipt via email
• Orders process within 1-2 business days

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secured with SSL encryption. We don’t store your full payment details.

4.3 Pricing

Prices are in USD and exclude:

• International customs duties/taxes (your responsibility)
• Shipping fees unless you qualify for free shipping ($50+ orders)

5. Shipping & Delivery

5.1 Shipping Options

We offer two ways to get your gear:

• Standard Shipping ($12.95): DHL/FedEx (10-15 days after dispatch)
• Free Shipping: EMS for orders over $50 (15-25 days after dispatch)

Delivery times are estimates – international orders may take longer due to customs.

5.2 International Orders

We ship globally except to certain Asian countries and remote regions. You’re responsible for:

• Any customs fees
• Providing accurate delivery information
• Checking your country’s import regulations

6. Returns & Refunds

6.1 Return Policy

We stand behind our gear like we stand on our boards. You may return most items within 15 days of delivery if:

• Items are unused with original packaging and tags
• You follow our return process (email first!)

6.2 Return Process

Returning gear is as easy as paddling out:

1. Email [email protected] with your order number and reason
2. Wait for our return approval (within 24 hours on weekdays)
3. Pack items securely with all original materials
4. Ship to: Ocean Gear Shop, 4831 Locust Court, Long Beach, US 90815

6.3 Refunds

After we receive and inspect your return:

• Refunds process in 3-5 business days
• Original shipping costs aren’t refundable (unless we made an error)
• You’ll be refunded via your original payment method

7. Intellectual Property

All content on storesurfboards.com belongs to Ocean Gear Shop, including:

• Product designs and descriptions
• Images and videos
• Logo and branding

Don’t reproduce or use our content without written permission. Our gear is for riding waves, not ripping off.

8. Liability Limitations

While we make every effort to ensure your satisfaction:

• We’re not liable for incidental or consequential damages
• Our total liability is limited to your purchase price
• We’re not responsible for delays beyond our control (customs, natural disasters, etc.)

This doesn’t affect your statutory rights as a consumer.

9. Changes to These Terms

We may update these terms occasionally. The current version will always be posted here. Continued use of our site means you accept the updated terms.

10. Contact Us

Questions about our terms or your recent order of FCS II fins? Our surf-loving crew is here to help:

• Email: [email protected]
• Address: 4831 Locust Court, Long Beach, US 90815