At Ocean Gear Shop, we stand behind our premium water sports gear just like we stand on our boards – with complete confidence. If your FCS II fins don’t fit or that rash vest isn’t the right size, our hassle-free returns process has you covered.

Our Return Promise

We accept returns within 15 days of delivery for most items, provided they’re in original condition with tags attached and packaging intact. Your satisfaction matters more than perfect waves in July.

Quick Policy Facts:

  • Return Window: 15 days from delivery date
  • Condition: Unused, original packaging
  • Refund Method: Original payment
  • Processing Time: 3-5 business days after receipt

How To Return Your Gear

Returning your surfboard bag or wetsuit is as easy as paddling out on a calm day:

  1. Contact Us: Email [email protected] with your order number and reason for return (use our template below)
  2. Get Approved: We’ll email return instructions within 24 hours (weekdays)
  3. Pack It Up: Include all original packaging, tags, and accessories (like fin screws or leash strings)
  4. Ship It Back: Send to our Long Beach headquarters using a trackable service

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Ocean Gear Shop Team,

I would like to request a return/exchange for my recent purchase:

Order Number: [Insert]

Item(s): [List products, e.g., “FCS Surfboard Fins – Large Tri Set”]

Reason: [Size issue, defective, wrong item, etc.]

Preferred Resolution: [Refund / Exchange for [specific product]]

Please advise next steps at your earliest convenience.

Best,[Your Name]

Refund Information

Once we receive and inspect your returned bodyboard accessories or surf wax:

  • Timing: Refunds process within 3-5 business days
  • Method: Original payment (Visa, MasterCard, JCB, PayPal)
  • Shipping Costs: Non-refundable unless return is due to our error

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Surfboard Ding Repair Kits (once opened)
  • Surf Wax (used or opened packages)
  • Personalized/custom ordered items

Exchange Policy

Need different Futures fins or a size swap on that junior wetsuit? Exchanges follow the same process as returns. We’ll ship your replacement as soon as we process the return, with no additional shipping fees for US customers.

Pro Tip:

Save time by including exchange requests in your initial email. Tell us exactly which longboard fins or rash vest size you need instead!

Damaged or Wrong Items?

If your Aquapac waterproof case arrived damaged or you received the wrong surfboard leash:

  1. Take photos of the issue immediately
  2. Email us at [email protected] with “DAMAGED/WRONG ITEM” in the subject
  3. We’ll arrange a prepaid return label if needed

International Returns

For customers outside the US returning surfboard bags or roof rack pads:

  • You’re responsible for return shipping costs
  • Mark the package as “Returned Goods” to avoid customs fees
  • Refunds exclude original shipping charges

Final Note: We inspect all returns carefully. Items showing wear, missing tags, or with odors (like surf wax or wetsuits) may be denied.

Questions about returning your FCS II fins or bodyboard gear? Our surf-loving crew is ready to help – email [email protected]

Now get back to planning your next session – we’ll handle the returns so you can focus on the waves!